FAQS
Waterline
Why do I have water bubbling up in my front lawn?
If you notice water bubbling or a large wet spot on your property it is most likely the result of a leaking waterline.
Why do I hear water running inside my house?
If you are constantly hearing water running in your house you may have a leak in your waterline. The constant flow of water leaving your pipe creates sound vibrations that can often be heard throughout your plumbing system. If the sound is still present after checking that all taps are turned off and that no toilets are running, give us a call at 604 984 4343 to book an appointment.
Why is my water pressure suddenly low?
This may be due to a failing pressure reducing valve (PRV), which reduces the water pressure upon entering your house to a more manageable level. This may also be a result of a large leak in your waterline.
Should I repair or replace my water line if it’s leaking?
Replacing your line is not always necessary, nor recommended. Depending on the age and composition of your pipe, and the location and the severity of the leak, it can often be repaired for a smaller cost. Our estimators will provide honest advice about which solution is best for your situation.
What do I do if I see water coming up in the street?
If you notice significant water volume appearing in the street, this may be a sign of a broken municipal water main. In this case, contact your municipal authority for immediate repair.
FAQS
Drainage
My drainage system is 30 years old. Do I need to replace it?
If you are experiencing consistent issues with an older drainage system, replacement is often recommended, but not always necessary. We begin every project with a thorough system investigation to identify any areas of concern which may be in need of repair. By repairing the system, you can often extend the life of your drainage system for many more years.
How often should I clean my drainage system?
This depends on many factors such as the age of your home, material used, and the terrain and mineral composition surrounding your property. Our drainage investigation services can provide you with a tailored maintenance program for your home.
We evaluate each property on an individual basis; however, we often recommend yearly maintenance for some systems that are prone to blockages caused by iron oxide, tree roots, debris build-up, or ground settlement.
I have a crack in my foundation. Can I fix it from the inside?
There are products that can be used to try to fix a crack from the inside of your foundation. We believe the best way to ensure this crack does not become a recurring issue is to fix it from the outside, thus preventing water from entering your home.
How do I know if I have a sump on my property?
If you can’t see a visible sump on your property, it may be either buried or non-existent. An investigation using our video camera equipment will help to confirm whether there is a sump on your property.
Do I need a sump for my drainage system?
If you have not had a sump for the lifetime of the home, there is no need to have one. However, installing a sump will assist with future maintenance, which will help prolong the life of your drainage system. When upgrading or replacing a drainage system, a sump installation is required to meet current code regulations.
FAQS
Sanitary
What do I do if my toilet is backing up or draining slowly?
Refrain from using harsh chemical cleaners or dissolvents which can damage the structural integrity of your pipes if used too frequently. If manual stimulation with a toilet plunger does not successfully remove the clog, we recommend having the line snaked, to remove any obstructions, and video inspected to confirm the overall condition of the line.
I have roots in my sanitary sewer. Does it need to be replaced?
We typically recommend that the line be video inspected to confirm the location and severity of the root infiltration. This will help us determine the best course of action to address this issue, whether it be replacement or repair. If the roots are found only in a small section, a repair of that portion of pipe, with root-tight fittings, may be the best option.
When I drain the sink upstairs, it backs up in the sink downstairs. Is my main line plugged?
This is usually a result of a blockage in the branch of the system, before it connects to your main line. These blockages are typically caused by general build-up in the lines (such as grease, food particles, hair, paper products, or detergent scum) and can often be cleared using our drain cleaning equipment.
When I flush my toilet, it backs up into my shower/bathtub. What is causing this?
A backup of this nature typically indicates a blockage in the main line. This can be confirmed using our video camera equipment.
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