This is just a quick letter to thank you and show our appreciation for the work you provided us these past two days. Your team quickly responded, diagnosed and remedied the problem (which was a huge relief given the downpour!) and made excellent recommendations for future maintenance. We recognize your organization was very busy during this time, but never felt you were simply trying to rush to get the job done. Instead your crew was diligent in their investigation of the problem, and were able to explain what they were doing and why. And they did a great job. Beginning with the person answering the phone, everyone we encountered was informative, helpful, and professional. We truly appreciate the integrity your company displayed, and will happily “brag” about your services and recommend you to others.